Public offer

Public offer

for the provision of services of table reservation and Customer servicing

in the restaurant "RENOME"

 

This Contract (hereinafter also referred to as the “Agreement”) is concluded between the “Hayr Ev Vordi Yeremyanner” LLC (registration number: 273.110.04361, registration date: 14.05.2018, Taxpayer’s code: 01557735, location: 27-25 Yervand Kochar, Yerevan, RA) (hereinafter referred to as the “Company”) and the user (hereinafter also referred to as the “Customer”) of the website www.renommee.am  (hereinafter also referred to as the “Website”) of the RENOME restaurant, which is the property of the Company (the Company and the Customer also jointly referred to as referred to as the "Parties") and establishes the procedure for the Customer to use the Site.

 

1. SUBJECT OF THE AGREEMENT

 

1.1. The Service Provider undertakes to provide the Customer with booking (reservation) services and servicing in accordance with the format published on the Website of the Service Provider, and the Customer undertakes to pay for the services rendered in the manner and on the terms provided for in this Agreement (including Prepayment).

1.2. This Agreement is considered concluded upon the moment, when the Customer makes the Prepayment for the order. By making the Prepayment, the Customer agrees to the terms and conditions stipulated by this Agreement.

1.3. The Customer is obliged to read the provisions of this Agreement before placing an order. In case of disagreement with the conditions of this Agreement, the Customer must hold back from placing an order.

1.4. The conditions provided for in this Agreement, as well as information about the restaurant, are a Public Offer.

1.5. The Service Provider guarantees, that it has all the necessary permits, which are necessary for providing catering services. The Service Provider carries out its activity in accordance with the requirements of the current legislation of the Republic of Armenia.

   

 

2. ORDERING AND TERMS OF FULFILLMENT

 

2.1. To place orders, the Customer shall visit the Website www.renommee.am (hereinafter referred to as the “Website”), where he fills in the data offered by the Website (day, hour of the order, number of visitors, name, phone number, email address, menu, if necessary, also comments), which are mechanically sent to the restaurant's official email.

2.2. After receiving the order by e-mail, the restaurant employee confirms it after verification, after which the Customer receives a corresponding payment message in the form of a unique link to his e-mail.

2.3. The unique link is valid for 3 hours, but no more than 24 hours before the order.

2.4. By opening the unique link, the Customer gets the opportunity to pay or cancel the payment.

2.5. To make a payment, the Customer must enter the bank card details, as well as the data required by the relevant program, then continue to confirm the proposed steps.

2.6. In case of making or canceling the payment, the Customer receives a corresponding message to his email address.

2.7. An order can also be placed by a Restaurant employee on the basis of the Customer's phone call. In this case, under the dictation of the Customer, the steps provided for in clauses 2.1-2.6 of the Agreement are performed by the Restaurant employee.

2.8. After placing an order in the manner prescribed by clause 2.7 of the Agreement, the Restaurant employee offers the Customer, at least 24 hours before the hour of the order, to make a prepayment - by visiting the restaurant personally or through a third person (address: RA, Yerevan, Pavstos Buzand st. 91).

 

3. PAYMENT PROCEDURE

 

3.1. The total amount of the order is made of the sum of the sets selected by the Customer from the menu.

3.3. The Customer has the opportunity to choose the time period of the order, which cannot be less than 24 hours.

3.4. The Company has the right to unilaterally change the menu price before the order is confirmed by the Customer.

3.5. For the order, the Customer shall make the prepayment in two ways:

3.5.1. Personally or through a third party, by visiting a restaurant.

3.5.2. By bank transfer through the payment system on the restaurant's website, using the 3D Secure system.

3.6. The Prepayment is made at least 24 hours before the hour of the Order, in the amount of at least 50 percent of the Order total amount.

3.7. The terms of payment are controlled by banks, as well as payment and settlement organizations, which are third parties the Company cooperates with.

3.8. By choosing the cashless payment option, the Customer confirms that he is familiar with and agrees with the rules of third-party banks or payment and settlement organizations, and that, in connection with the conditions established by the latter, he has no objections and/or claims with respect to the Company.    

 

4. PROCEDURE FOR ORDER REFUSAL

 

4.1. The Customer shall have the right to cancel the order at least 24 hours before its hour. In the event, the Customer cancels the order within 24 hours before the hour of the order, the payment made by the latter is not refundable.

4.2. The Company shall have the right to refuse to place the Customer's order (regardless of the form of its implementation), if the Customer has previously violated the terms of this Agreement.

 

 

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

 

5.1. The Company shall have the right:

• in case of violation by the Customer of the conditions stipulated by this Agreement, to restrict or to prohibit the latter's access to the Website;
• if the Order is confirmed, require the Customer to pay the Prepayment;
• to exercise other rights arising from the RA legislation and the Agreement.

5.2. The Company shall be obliged:

• to ensure the confidentiality of the Customer’s personal data, in accordance with the terms of the “Privacy Policy” posted on the Website;
• to fulfill other obligations arising from the RA legislation and the Agreement.

5.3. The Customer shall have the right:

• after visiting the Website, to get access to make an order;
• to use all the features of the Website;
• when making an order (regardless of the form of its execution), ask questions of any kind regarding the services provided by the Company;
• to use the Website solely for the purposes and in the manner provided for by the Agreement and not prohibited by the legislation of the Republic of Armenia;
• to exercise other rights arising from the RA legislation and this Agreement.

5.4. The Customer shall be obliged:

• to pay the prepayment for the Order (regardless of the form of its execution) in the manner prescribed by the Agreement;
• while using the Website, to observe the property and non-property rights of authors and other rightholders;
• not to take any action that may affect the natural operation of the Website;
• not to disseminate through the Website any secret information related to individuals and/or legal entities and protected by the legislation of the Republic of Armenia;
• to avoid any kind of actions, as a result of which the confidentiality of information protected by the RA legislation may be breached;
• to fulfill other obligations arising from the legislation of the Republic of Armenia and this Agreement.

 

6. COPYRIGHT

 

6.1. The content, design, text, graphics and interface of the Website and their arrangement are the property of the Company.

6.2. The use of the Website by the Customer does not result in the transfer to the Customer of exclusive rights to the result of intellectual activity and identification means owned by the Company.

6.3. Without the consent of the Company, the use of the result of intellectual activity and identification means belonging to the latter, is not allowed.

 

 

7. LIABILITY OF THE PARTIES

 

7.1. The Company is not liable for damages incurred by the Customer as a result of incorrect filling of the order by him, as well as incorrect indication of his own data.

 

8. IMPACT OF FORCE MAJEURE

 

8.1. For complete or partial failure to fulfill obligations under this Agreement, the Parties are exempt from liability, if this happened as a result of force majeure event, that arose after this Agreement became effective and which the Parties could not foresee or prevent. Such situations are: earthquake, flood, fire, war, declaration of martial law and state of emergency, political unrest, strikes, shutdown of communication facilities, acts of state bodies, voltage fluctuations, adverse weather conditions, failure of technical systems, traffic jams and other circumstances, that make it impossible or significantly impede the fulfillment by the Parties of their obligations under this Agreement.

8.2. If insurmountable circumstances occur, the terms for fulfilling the obligations of the Parties shall be postponed in proportion to these circumstances and their consequences.

8.3. The Party for which the performance of an obligation has become impossible or significantly hindered due to the impact of force majeure event, shall be obliged to immediately notify the other party about this.

 

 

9. DISPUTES RESOLUTION

 

9.1. Any dispute arising in connection with this Agreement, shall be resolved through negotiations.

9.2. By the method of resolving disputes arising from the Agreement, the Parties shall, by mutual consent, determine the method of preliminary claim.

9.3. The Party referring to the breach, shall submit a written preliminary claim to the party, that allegedly committed the breach. In case of non-receipt of a response to it or refusal to file a claim within 15 calendar days after receiving the preliminary claim, the dispute may be referred to the competent court of the Republic of Armenia.

9.3. The applicable law in relation to the Agreement is the legislation of the Republic of Armenia.

 

 

10. MISCELLANEOUS

 

10.1. The Agreement shall enter into force from the moment the Customer makes the prepayment. Having made the Prepayment, the Customer confirms that he has fully read the terms of the Agreement, the Company's Privacy Policy, the activities of the Website system and has no objections regarding them.

10.2. The Company has the right to change the Agreement unilaterally at any time. The new version of the Agreement comes into force from the moment it is posted by the Company on the Website. When making each order, the Customer confirms that he has read and agrees with the current version of the Agreement.

10.3. Termination, cancellation or invalidity of any part of the Agreement does not result in the termination, cancellation or invalidity of the remaining parts thereof.

10.4. The relations of the Customer and the Company, among others, are subject to the provisions provided for by the Civil Code of the Republic of Armenia, as well as by the Armenia law “On Protection of Consumer Rights”.

10.5. This Agreement is drawn up in Armenian, Russian and English and is binding on the Parties. In case of discrepancy between the Armenian, Russian and/or English texts, the Armenian version of the Agreement shall prevail.